3G is shutting down.
Here's what you need to do.

Major changes are happening in wireless. The 3G network is shutting down. This means, if your phone has access to only the 3G network it will no longer receive a signal. This does not apply to phones that have both 3G and 4G network compatibility. Only phones that are 3G-only.

A note about VoLTE: VoLTE is required for calls to work over the LTE network. Once the 3G network shuts down, if your phone is 4G or LTE compatible but does not include VoLTE capabilities, you may find that your device can text and access the internet but calling will no longer function. Keep reading to learn what to expect and what to do next.

Network When 3G-only devices will stop working
GSMA Network Beginning February 22, 2022
CDMA-S Network Beginning May 31, 2022
GSMT Network Beginning July 1, 2022
CDMA-V Network Beginning December 31, 2022
1

Check to see if your phone will be affected.

Check the list below to see if your phone will be affected by the 3G shutdown. If your phone is VoLTE capable, it will continue to work after the 3G shutdown. The list is not exhaustive. Some phones that are compatible are not included in the list. The most accurate way to determine if your phone is VoLTE capable is to check your phone settings. Click here to learn how.

2

Check to see if your SIM card will be affected.

Older SIM cards, purchased and activated years ago, may not be compatible with VoLTE capable phones. If this applies to you, don’t worry! All affected Red Pocket Mobile customers were recently mailed a new SIM card that will work with VoLTE capable phones. Click here to learn how to update your online account with your new SIM card.

3

Upgrade your phone and or your SIM card

Once you’ve determined if you need to update your phone or your SIM card, take action! Contact Red Pocket Mobile customer support if you have not received your SIM card in the mail. If you need to upgrade your phone, visit redpocket.com/shop to view VoLTE compatible devices.

4

Enable VoLTE on your compatible device.

If you have a device that is VoLTE capable, and your SIM card does not need to be replaced, the final step is to enable VoLTE functionality on your phone. If your phone has VoLTE capability, but VoLTE is off, it will not work. Click here to learn how to enable VoLTE on your phone.

Will my device continue to work after the 3G shutdown?

Not an exhaustive list. Check your device settings to see if it is VoLTE capable, for the most accurate information.

Select The Network

GSMA
GSMT
CDMAS
CDMAV

Apple

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All iPhones after iPhone 6s

Samsung

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Galaxy A71 5G (A716U, A716U1) Galaxy A52 5G (A526U, A526U1) Galaxy A51 5G (A516U, A516U1, A516UP) Galaxy A51 (A515U, A515U1) Galaxy A50 (A505U1, A505A, S506DL) Galaxy A42 5G (A426U1) Galaxy A32 5G SE (A326U, A326U1/DS) Galaxy A21 SE (A215U1) Galaxy A13 5G (A136U) Galaxy A12 SE (A125U, A125U1/DS) Galaxy A11 (A115A, A115AZ, A115AP, A115U1) Galaxy A10e (A102U, A102UC, A102U1) • Galaxy A6 (A600A, A600AZ) Galaxy A02 (A025A, A025U1/DS) Galaxy A01 (A015A, SM-A015U1) Galaxy Express Prime 3 (J337A) Galaxy Express Prime 2/J3 (J327A) Galaxy Express Prime/J3 (J320 Galaxy J7 (J727A, J737A) Galaxy J2 Dash (J260A) Galaxy J2 Pure (J260AZ) Galaxy Note 20 (N980F, N980F/DS) Galaxy Note 20 Ultra (N985F, N985F/DS) Galaxy Note20 5G (N981U*, N981U1, N981W, N981B, N981B/DS) Galaxy Note20 Ultra 5G (N986U*, N986U1, N986B, N986B/DS) Galaxy Note10 (N970U, N970U1*, N970W, N976B, N970F, N970F/DS) Galaxy Note10+ (N975U, N975U1*, N975F, N975F/DS) Galaxy Note10+ 5G (N976U) • Galaxy Note9 (N960U*, N960U1*) Galaxy Note8 (N950U*) Galaxy Note5 (N920A) Galaxy Note4 (N910A*) Galaxy Note Edge (N915A*) Galaxy S21 FE (SM-G990U, SMG990U1, G990B, G990B/DS, G990F, G990F/DS) Galaxy S21 5G (G991U, G991U1, G991W, G991B, G991B/DS) Galaxy S21+ 5G (G996U, G996U1, G996W, G996B, G996B/DS) Galaxy S21 Ultra 5G (G998U, G998U1, G998W, G998B, G998B/DS) Galaxy S20 (G908F, G980F/DS) Galaxy S20+ (GG985F, G985F/DS) Galaxy S20 5G (G981U, G981U1. G981W, G981B, G981B/DS) Galaxy S20+ 5G (G986U, G986U1, G986B, G986B/DS) Galaxy S20 Ultra 5G (G988U, G988U1, G988W, G988B, G988B/DS) Galaxy S20 FE (G781U, G781U1, G781UC, SM-G781W, G781B, G781B/DS, G780F, G780F/DS) Galaxy S10 (G973U*, G973UC, G973U1*, G973W, G973F, G973F/DS) Galaxy S10+ (G975U*, G975U1*, G975W, G975F, G975F/DS) Galaxy S10 5G (G977U, G977B, G977F) Galaxy S10e (G970U*, G970U1*, G970W, G970F, G970F/DS) Galaxy S10 Lite (G770U1, G770F, G770F/DS) Galaxy S9 (G960U*, G960U1*) Galaxy S9+ (G965U*, G965U1*) Galaxy S8 (G950U*) Galaxy S8 Active (G892A) Galaxy S8+ (G955U*) Galaxy S7 Edge (G935A) Galaxy S7 (G930A) Galaxy S7 Active (G891A) Galaxy S6 Edge Plus (G928A) Galaxy S6 Edge (G925A) Galaxy S6 (G920A) Galaxy S6 Active (G890A) Galaxy S5 (G900A*) Galaxy S5 Active (G870A) Galaxy S5 Mini (G800A) Galaxy S4 Mini (i257) Galaxy XCover FieldPro (G889A) Galaxy XCover Pro (G715U1, G715A) Galaxy Z Flip3 5G (SM-F711U, SMF711U1, F711B) Galaxy Z Flip 5G (F707U, F707U1, F707W, F707B) Galaxy Z Flip (F700U/DS, F700U1, F700F, F700W/DS) Galaxy Z Fold3 5G (SM-F926U, SMF926U1, F926B, F926B/DS) Galaxy Z Fold2 5G (F916U, F916U1, F916W, F916B) Galaxy Z Fold (F900U, F900U1, F900F, F907B)

The following phones will continue to work, but will need a software update:

Galaxy Note20 Ultra 5G (SM-N986U) Galaxy Note20 5G (SM-N981U) Galaxy Note 10 (SM-N970U1) Galaxy Note 10+ (SM-N975U1) Galaxy Note 9 (SM-N960U1) Galaxy Note 9 (SM-N960U) Galaxy Note 8 (SM-N950U) Galaxy Note 4 (SM-N910A) Galaxy Note Edge (SM-N915A) Galaxy S10 (SM-G973U) Galaxy S10 (SM-G973U1) Galaxy S10+ (SM-G975U) Galaxy S10+ (SM-G975U1) Galaxy S10e (SM-G970U1) Galaxy S10e (SM-G970U) Galaxy S9 (SM-G960U) Galaxy S9 (SM-G960U1) Galaxy S9+ (SM-G965U) Galaxy S9+ (SM-G965U1) Galaxy S8 (SM-G950U) Galaxy S8+ (SM-G955U) Galaxy S 5 (SM-G900A)

LG

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Arena 2/Neon Plus (LM-X320APM/AM8) Escape Plus (X320CM) Escape2 (H443) Classic Flip (L125DL) Fortune 3 (LMK300AMC) G8X (LM-G850QM) G8X ThinQ (LM-G850UM) G8 ThinQ (LM-G820UM**, LM-G820QM*) G7 (G710ULM) G7 ThinQ (LM-G710ULM) G6 (H871S, H871) G5 (H820) G4 (H810) G3* (D850) G3 Vigor (D725) G Flex 2 (H950) G Vista 2 (H740) G Vista* (D631) Harmony 4 (LM-K400AM) Harmony 3 (X420CM) Journey (L322DL) K92 5G (LM-K920AM) K40 (LM-X420AS, LM-X420QN*) K30 (LM-X320QMG) K20 (M255) K10 (K425) K51 (LM-K500QM) Phoenix 5 (LM-K300AM) Phoenix Plus (LM-X410AS) Phoenix 4 (LM-X210APM) Phoenix 3 (M150) Phoenix 2 (K371) Premier Pro LTE (LML414DL, LML413DL) Premier Pro Plus (L455D) Prime 2 (LM-X320AA) Q70 (LM-Q620QM) Rebel 4 (LML211BL) Reflect (L555DL ) Risio 4 (LM-K300CMR) Solo LTE (L423DL) Stylo 6 (LMQ730AM) Stylo 5 (LM-Q720CS, L722D, LM-Q720QM*) Stylo 5+ (LM-Q720AM) Stylo 4 (LML713DL, LM-Q710ULM*) Stylo 4+ (LM-Q710WA) Velvet (LM-G900UM) V60 ThinQ (LM-V600AM) V40 ThinQ (LM-V405UA) V35 (LM-V350ULM) V35 ThinQ (LM-V350AWM**) V30 (H931) V20 (H910) V10 (H900) Wing (F100VM) Xpression Plus 3 (LM-K400AKR) Xpression Plus 2 (LM-X420AS8) X Venture (H700)

Devices that will be working but will also need an update

G8 ThinQ (LM-G820QM) Stylo 5 (LM-Q720QM) Stylo 4 (LM-Q710ULM) K40 (LM-X420QN) G Vista (D631) G3 (D850)

Motorola

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One Action (XT2013-4) One Fusion+ (XT2067-2) One Hyper (XT2027-1) One Zoom (XT2010-1) E (XT2052-1) E6 (XT2005-5) e5 Cruise (XT1921-2) E5 Play (XT1921-2A, XT1921-2) e5 Supra (XT1924-6) E6 (XT2005-5) Edge 20 lite (XT2139-1) Edge (XT2063-2) Edge 5G (XT2063-2) Edge 2021 (XT2141-2) G 5G (XT2113-3) G Play (XT2093-1, XT2093-4, XT2093-7) G Fast (XT2045-3, XT2045-3 ) G Power (XT2041-4, XT2117-4, XT2117-1) G Stylus 5G (XT2131-1, XT2131-3, XT2131-4, XT2131DL) G Stylus (XT2043-4, XT2115-1) G Pro (XT2043-8) G100 (XT2125-4) G30 (XT2129-1) G9 Play (XT2083-1) G9 Power (XT2091-4) G8 Power (XT2041-1) G8 Plus (XT2019-2) G7 (XT1962-1) G7 Play (XT1952-4, XT1952-5) G7 Plus (XT1965-T) G7 Power (XT1955-5) G7 Supra (XT1955-5) g6 Forge (XT1922) g6 Play (XT1922-9) G Play 2021 (XT2093DL) G Power 2021 (XT2117-2) G Pure (XT2163-2, XT2163-4, XT2163-2, XT2163- 2PP, XT2163DL) One 5G Ace (XT2113-2, XT2113-5) One 5G (XT2075-2, XT2075-5) Razr 5G (XT2071-3) Razr (XT2071-2) Z4 (XT1980-3) Z2 Force Edition (XT1789-04)

Google

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Google Pixel 7 Pro Google Pixel 7 Pixel 6 Pro (G8VOU) Pixel 6 (GB7N6, G9S9B) Pixel 5a (G1F8F) Pixel 5 (GD1YQ) Pixel 4a 5G (G025E) Pixel 4a (G025J) Pixel 4XL* (G020J, G020P, G020Q) Pixel 4* (G020I, G020M, G020N) Pixel 3a (G020E, G020F, G020G) Pixel 3a XL (G020A, G020B, G020C) Pixel 3 XL (G013C, G013D) Pixel 3 (G013A) Pixel 2XL Pixel 2 (G011A, G011C)

Devices that will still be working but will require an update

Pixel 4 Unlocked Pixel 4XL Unlocked

Alcatel

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A3X (A600DL) A3 (A509DL) A1X (A508DL) A1 (A507DL) AXEL (5004R) Go Flip 3 (A406DL) idealXTRA (5059R) idealXCITE/ CameoX (5044R) IDEAL* (4060A) INSIGHT (5005RC) OneTouch Allura* (5056O) ONYX (5008R) QUICKFLIP™ (4044C) SMARTFLIP (4052R, 4052C) TETRA (5041C, 5041CC) VOLTA (5002R) TCL 4X 5G (T601DL)

Devices that will continue to work, but will require an update

IDEAL (4060A) OneTouch Allura (5056O)

AsusTek

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ROG 3 (ASUS_I003D) Zenfone 8 (ASUS_I006D) ROG 5 (ASUS_I005D, ASUS_I005DA, ASUS_I005DC)

AT&T

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AXIA (QS5509A) Calypso (318AA) Cingular Flip IV Cingular Flip 2 (4044O) Cingular Flip (Q28A) Fusion 5G (EA211005) Fusion Z (V340U) Maestro Plus (V350U) Maestro (U202AA, V340U, EA1002) Motivate (V341U) Radiant Core (U304AA) Radiant Max (U705AA) Radiant Max 5G (EC211001)

BlackBerry

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KEYone (BBB100-1) Priv (STV100-1)

BLU

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G91/V91

Cricket

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Icon (U304AAC) Icon 3 (EC211002) Influence (V350C) Ovation 2 (EC1002) Vision (QS5509AC) Vision 3 (U318AA) Wave (FTU18A00QW)

Essential

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PH 1*

Devices that will still be working but will require an update

PH-1

Pepperl+Fuchs

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Smart Ex-02 ROW

Pinkt

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MP 02

RED

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Hydrogen One - (H1A1000/H1T1000)

Schok

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Freedom Turbo XL (SFT656128)

Sonim

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RS60 (S6001) XP8 (XP8800) XP7 (XP7700) XP5s (XP5800) XP3 (XP3800) XP3Plus (XP3900)

Sony

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Xperia 1* (J8170) Xperia1 II (XQ-AT51) Xperia 1 III (XQ-BC62) Xperia 5* (J8270) Xperia 5 II (XQ-AS62) Xperia 5 III (XQ-BQ62) Xperia PRO (XQ-AQ62) Xperia PRO–I (XQ-BE62)

Devices that will still be working but will need an update

Xperia 1 (J8170) Xperia 5 (J8270) Xperia 10 (I3123) Xperia 10 Plus(I3223)

TCL

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T1 Lite (T770B) T1 Pro (T799B) TCL 10 SE (T766S) TCL 10 Pro (T799B) TCL 10L (T770B) TCL 20S (T7730) TCL 20SE (T671O) TCL 20 Pro 5G (T810S) TCL A30 (5102O)

Teracube

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2E (TR20072EQ) Teracube One (TR1907Q)

Devices that will still be working but will need an update

Teracube One (TR1907Q)

ZTE

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Avid 579 (Z5156CC) Avid 589 (Z5158) Blade Spark (Z971) Maven 2 (Z831) Maven 3 (Z835) Zmax 10 (Z6250CC)

Apple

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iPad 3 and newer Pad Mini 1st edition and newer

Alcatel

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AT&T Trek HD (9020A)

Asus

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Memo Pad 7 LTE (ME375CL)

Lenovo

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Moto Tab (TB-X704A)

LG

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G Pad F 8.0 (V495) G Pad X 10.1 (V930) G Pad X 8.0 (V520)

Microsoft

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Surface 3 (1657)

Samsung ZTE

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Galaxy Tab 3 7.0 (SM-T217A) Galaxy Tab S 8.4 (SM-T707A) Galaxy Tab S2 (SM-T817A) Galaxy View (SM-T677A) Galaxy Tab E (SM-T377A) Galaxy Tab S2_R (SM-T818A) Tab S4 (SM-T837A) Galaxy Book2 (SM-W737A) Tab A (SM-T387AA) View2 (SM-T927A) Tab S5e (SM-T727A) Tab A 8.4 (SM-T307U) Tab S7 5G (SM-T878U) Tab S7 5G FE (SM-T737U)

Apple

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Apple Watch Series 3 and newer

Samsung

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Galaxy Watch Active 2 (SM-R825U*, SM-R835U*) Galaxy Watch Active 4 (SM-R865U, SM-R875U) Gear S4 (SM-R805U*, SM-R815U*) Galaxy Watch 3 (SM-R845U, SM-R855U) Galaxy Watch 4 (SM-R885U, SM-R895U)

Where are you in this process?

My phone is not VoLTE capable, I need a new phone. I don’t know if my phone is VoLTE capable or not. I don’t know if my SIM card is outdated and needs replacing. I don’t have my replacement SIM card. I have my replacement SIM card and I need to activate it on my account. My account has shutdown and I didn’t take action. I have upgraded my phone and / or SIM, but still get no signal. I need to update software. I think my phone is 4G VoLTE capable but I'm still experiencing issues.

Still having issues?

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